Last Updated: 18 August 2026

At Jaganera Store, we want you to be satisfied with your purchase. If you receive a product that is damaged, defective, incorrect, or does not meet the applicable return conditions, you may be eligible for a return or refund as described below.

1. Eligibility for Returns

To be eligible for a return, the product must generally:

• Be unused and unworn

• Be in its original condition

• Have all original tags, packaging, and accessories intact

• Not show signs of washing, alteration, damage, or misuse

• Be accompanied by the original order details

Certain products may not be eligible for return due to their nature or hygiene considerations.

2. Return Request Period

Return requests should generally be submitted within 7 days of receiving the order.

Requests submitted after this period may not be accepted unless otherwise required by applicable law or specifically approved by Jaganera Store.

3. Damaged, Defective or Incorrect Products

If you receive a product that is damaged, defective, or different from what you ordered, please contact us as soon as possible.

To help us process your request, we may ask you to provide:

• Order number

• Clear photographs of the product

• Photographs of the packaging

• A short video showing the issue, where applicable

• A description of the problem

After reviewing the information, we will determine the appropriate resolution.

4. Change of Mind / Size Issues

Returns due to change of mind, incorrect size selection, or personal preference may be accepted only if the product is eligible for return and meets our return conditions.

Any applicable return shipping charges may be the customer's responsibility.

Please check the product size chart and product details carefully before placing your order.

5. Non-Returnable Items

The following items may generally not be eligible for return:

• Products that have been used, washed, worn, or altered

• Products damaged after delivery due to misuse

• Products without original packaging, tags, or accessories

• Items specifically marked as non-returnable

• Products returned after the applicable return period

6. Return Approval

Submitting a return request does not automatically guarantee approval.

Once we receive your request and supporting information, Jaganera Store will review the case and inform you whether the return has been approved.

If approved, we will provide the necessary return instructions.

7. Return Shipping

If the return is due to a damaged, defective, or incorrect product received from us, Jaganera Store may arrange or reimburse the applicable return shipping cost, subject to verification.

For returns due to customer preference, incorrect size selection, or other reasons not caused by Jaganera Store, the customer may be responsible for return shipping charges.

8. Refunds

Once an approved return has been received and inspected, we will process the refund if applicable.

Refunds may be issued to the original payment method or through another appropriate method, depending on the payment method used for the order.

The time required for the refund to appear in your account may depend on your bank, card issuer, payment gateway, or other payment service provider.

9. Refund Amount

Where a refund is approved, the refundable amount will generally be based on the amount paid for the eligible product.

Shipping charges may not be refundable unless the return is due to an error, defect, or issue attributable to Jaganera Store, or otherwise required by applicable law.

10. Exchange

Product exchanges may be available for eligible items depending on stock availability.

If the requested replacement is unavailable, we may offer another appropriate resolution, such as a refund, subject to the applicable terms.

11. Cancellation of Orders

If you wish to cancel an order, please contact us as soon as possible after placing the order.

Cancellation requests can only be processed if the order has not already been shipped or otherwise processed for dispatch.

Once an order has been shipped, it may no longer be possible to cancel it.

12. Refund Delays

If your refund has been approved but you have not received it within the expected timeframe, please first check with your bank or payment provider.

If the issue continues, contact Jaganera Store with your order number and refund details so that we can assist you.

13. Contact Us

For return or refund requests, please contact Jaganera Store through the contact information provided on our Contact Us page.

Please include your order number and relevant photographs or videos when submitting a return request.

14. Policy Updates

Jaganera Store reserves the right to update or modify this Return & Refund Policy at any time. Any changes will be posted on this page with an updated "Last Updated" date.

By placing an order with Jaganera Store, you acknowledge and agree to this Return & Refund Policy.